Human-centred AIFramework 1.0
AI moves in months.
Trust moves in years.
The Psychological Speed Gap is the space between accelerating AI capability and the slower pace at which institutions and people can understand, govern and trust it.
01 / The premise
“The central question is not only whether AI can perform a task. It is whether people and institutions can realistically understand, govern, trust and navigate the change.”
02 / Architecture
From diagnosis
to responsible response
Five connected layers turn a complex adoption problem into a usable system for leaders, designers, risk teams and frontline services.
Psychological Speed Gap
Name the distance between capability, readiness and trust.
Three Curves
See where AI, institutions and people move at different speeds.
SAFE–AI
Understand the four forces that open or close the gap.
Human Adaptation
Interpret behaviour through psychological drivers and real-life context.
HARMONIC
Turn insight into eight practical design commitments.
03 / Human adaptation
Behaviour is a signal.
Not a conclusion.
Hesitation does not automatically mean incapability. Confidence does not always mean understanding. The same behaviour can have many causes—design should create safe routes to clarify, recover and ask for help.
Explore the adaptation layerSpeed without support creates invisible cost.
Reduced trust and comprehension
Higher support demand
Exclusion and vulnerability
Shallow workforce adoption
Responsible AI is not simply technology with guardrails. It is technology people can understand, challenge, recover from and use with confidence.
See what to measurePut it into practice
Assess one AI-enabled journey.
Map the curves. Surface the pressure. Review the experience against eight human-centred commitments.
Open the toolkit